Privacy policy

Ellen Richard Design OÜ (from now on Ellen Richard) has taken the responsibility to protect the privacy of the webpage users and customers. Due to that, we have put together these principles about collecting, using, publishing and gathering our customer's information. Our act of privacy made according to the legislation of the EU and the laws of Estonia.

Collecting personal information
Ellen Richard collects its customer's personal information for identification, contacting and sending commercial offers. Collecting personal information can only happen under costumers permission.

What is considered to be personal data

 name, phone number and email address;
 delivery address;
 bank account number;
 cost of goods and services and data related to payments (purchase history);
 customer support data.

The processing of personal data

Personal data are used to manage the customer’s orders and deliver goods.

Purchase history details (date of purchase, goods, quantity, customer’s data) are used for preparing summaries of goods and services purchased and for analysing customer preferences.

The bank account number is used to reimburse payments to the customer.

Personal data such as email, phone number and the customer's name are processed to handle any issues relating to the provision of goods and services (customer support).

The IP address or other web identifiers of a user of the online shop are processed for the provision of the online shop as an information society service and for web use statistics.

 

Protecting personal information
Ellen Richard will apply all the safety measures to protect its client's personal information. Only the people with commission can access the collected information.

Security
All the personal information that has been revealed within the process of visiting the webpage is considered confidential. Crypted communication between a bank and the customer will ensure the privacy of costumers billing information.

Changes in the privacy policy
Ellen Richard has the possibility to make changes in the policy. We request you to inform yourself about these conditions while you start using our webpage. With every question about the privacy and security of your personal information, please contact us via email info@ellenrichard.com