1. General terms
1.1. The online store of Ellen Richard sells products (hereinafter referred to as the Products) owned by ELLEN RICHARD DESIGN OÜ
1.2. The conditions apply to the legal relationships that arise between the customer (hereinafter referred to as the Customer) and ELLEN RICHARD DESIGN OÜ (hereinafter referred to as the Seller) as the owner of the shopping environment located on the webshop www.ellenrichard.com (hereinafter referred to as the Online Store) when Products are bought from the online store. In addition to these conditions, the legal relationships that arise when Products are bought from the Online Store are also regulated by the legislation of the Republic of Estonia.
1.3. Information of the Seller: Ellen Richard OÜ, Pärnade pst 23, Tallinn, 10916
2.1. All prices displayed in the Online Store are given in euros (€) and include VAT 20%.
3.1. All the Products displayed in the Online Store can be added to cart and are in stock.
3.2. If the Customer places an order but it appears that the given Product is out of stock, the Online Store cannot execute that order. In this case, an employee of the Online Store will contact the Customer and offer a replacement product, a new possible time of delivery or a refund of the purchase price to the Customer no later than within 1- 3 working days.
4. Making a purchase
4.1. The Customer selects a desired Product and size from the Online Store and adds it to the shopping cart by clicking on the button “Add to cart“.
4.2. To make a purchase, the Customer must click on the button “checkout”, after which the Customer is forwarded to the order placement page. After entering the required data, the Customer can pay for the product through an internet bank link or by card (Maksekeskus) and confirm the order by clicking on the button “Return to Merchant”.
4.3. When the Customer has paid for the Product, the Online Store will send a confirmation to the Customer’s e-mail address.
4.4. The Customer is obligated to provide the necessary and correct information when the order is placed.
4.5. The Seller takes no responsibility for not being able to execute the order or any consequences that arise due to incorrect information given by the Customer during the placement of the order.
5. Methods of payment
5.1. The Customer can pay for their orders safely through Maksekeskus (Estonian bank links Swedbank, SEB Bank, Danske Bank, Krediidipank and Nordea Bank and with a credit card (Visa and MasterCard)).
5.2. The payment is carried out outside the online store of Ellen Richard in a secure paying environment of the corresponding bank or service provider.
5.3. The Seller does not have access to the Customer’s bank or credit card information.
5.4. The payment can be made also by wire transfer to Sellers account:
LHV Bank,EE , Swift code/BIC: . The order will be executed after receiving the wire transfer.
6.1. The delivery is made by the client's chosen delivery method, i.e parcel machine, courier service (Omniva) or studio pick-up.
6.2. If the Customer placed their order during the weekend (from Friday after 17:00 until Monday before 08:00) or on a national holiday, the 5 working day term starts at 08:00 of the first working day that follows the weekend or national holiday.
6.3. The Customer is obligated to check the correctness of their contact information before placing their order to avoid delays and misunderstandings when the Products are delivered. The Seller takes no responsibility for delays and misunderstandings upon delivery if the delay or misunderstanding arises from incorrect information given by the Customer during the placement of the order.
6.4. If the Product does not arrive in good condition and in closed packaging, the Customer is obligated to notify the Online Store, sending a corresponding e-mail to firstname.lastname@example.org or calling +372 5110460.
7. Returns of the Products
7.1. The Customer has the right to return their ordered Product within 14 days. The 14-day term starts with receiving the package at the Customer’s address.
7.2. The Seller shall refund the purchase price of the Product within 14 days as of the timely arrival of the Product at the Online Store. The money is refunded to the same bank account from which the Customer paid for the corresponding order.
7.3. In the case of refunding the purchase price, the Seller will not compensate for the cost of transport service related to this purchase.
7.4. The Product that is to be returned cannot be damaged or have signs of having been worn, it must be in its original packaging and all original tags must be attached to the product.
7.5. The Customer is obligated to open the Product packaging carefully without damaging it. If it is not possible to open the package without damaging it, the Product does not have to be in its original packaging when it is returned.
7.6. If the purchased product will show some technical mistakes from our end, and the product will be damaged due to our sewing our construction mistake, the Customer can return the product and ask for a replacement or repairing.
7.7 The Seller can analyse the returned product and say if the damage is due to the Customers fault or the Sellers fault.
8.2. The Seller is liable to the extent of the purchase price.
8.3. The Customer is obligated to use the service of the Online Store only for purposes that are legal and in accordance with good practice.
9.1. The Customer gives the Seller a clear and informed consent for processing their personal data.
9.2. The personal data given to the Seller shall be entered into the customer registry and will be used for providing sales service and offering products to the Customer.
9.3 The Seller stores the contact information and information about the purchases entered by the Customer during purchases. This information will be handled as confidential and is processed in accordance with the Personal Data Protection Act. The personal data necessary for delivery will be forwarded to a business providing courier service.
9.4. The Seller may only use the Customer’s personal data for sending information about special offers and campaigns to the Customer’s e-mail address if the Customer has given their consent.
9.5. Data exchange between the Customer and card payment centres is encrypted, ensuring the safety of the Customer’s personal data and bank information.
The payment is carried out outside the online store of Ellen Richard in a secure paying environment of the corresponding bank or service provider. The Online Store does not have access to the Customer’s bank or credit card information.
Personal data is processed by Ellen Richard Design OÜ, Pärnade pst 23, Tallinn, 60919. Reg. No.
10.2. The contract of sale between the Seller and Customer enters into force after the purchase price is transferred to the Seller’s bank account.
10.4. The Seller has the right to disclaim the execution of the order when the displayed price in the Online Store is incorrect due to a technical error.
11. Other conditions
11.1. Any disputes between the Customer and the Seller shall be solved by negotiations. If an agreement is not reached, the Customer has the right to turn to the Harju County Court, Consumer Protection Board and/or Consumer Claims Commission to defend their rights.
12. Customer support
12.1. The phone number of the customer support is +372 59091253 (available during working days at 09:00-17:00) and the e-mail address is email@example.com